Cancellation & Refund Policy

Last updated: 29 August 2026

Refund guarantee

If you're not satisfied with Teddy News, you're entitled to a full refund if you request it within 14 days of your first delivery — no questions asked. Message us on WhatsApp to request your refund; once confirmed, we process it to your original payment method within 5-7 business days.

After the 14-day window

Refund requests made after 14 days from your first delivery are considered on a case-by-case basis and are not guaranteed.

Cancelling your subscription

You can cancel your subscription at any time — there is no lock-in period. Cancelling stops future billing; it does not automatically refund payments already made outside the 14-day window above. To cancel, message us on WhatsApp with your registered name and phone number.

Pausing your subscription

If you'd like to pause deliveries temporarily instead of cancelling, message us on WhatsApp and we'll pause your billing until you're ready to resume.

Failed or duplicate payments

If you were charged in error or a payment failed but was still deducted from your account, message us on WhatsApp with your payment details (date, amount, and Razorpay reference if available) and we'll investigate and refund any confirmed erroneous charge within 5-7 business days.

How to reach us

All cancellation and refund requests are currently handled via WhatsApp — see our Contact Us page.